Profile of an occupation - bank clerk

Abstract

"The banking sector is in a transitional phase. Digital customer relationships and tools are gaining in significance, and online services are in greater demand than ever, including and especially in times of "social distancing". Under such circumstances, the importance of structuring customer relations in a sustainable way is particularly increasing, hence why modernisation of the training occupation of bank clerk came at the right time." (author's abstract; BIBB-Doku)