Measuring the social competences of qualified medical assistants : development of a method under the CoSMed project

Abstract

"Specifically in personal services occupations where the primary emphasis is on dealing with people, social competences have a major influence on successful work performance. In health and nursing occupations this not only applies to coordination within the team but also, more importantly, to interactions with patients whose experiences and responses are often coloured by anxieties, worry or pain. "Always be kind" is one of the requirements frequently mentioned in expert interviews. But what does this simple adage really mean? The article describes how the CoSMed project sets about answering this question in order to make the social competences of qualified Medical Assistants measurable." (authors' abstract; BIBB-Doku)